Administrative Patient Care Coordinator

About the role

Serenity Mental Health Centers is seeking an Administrative Patient Care Coordinator to support patient communication and administrative workflows from their Ghana contact center. You will handle patient reminders, referrals, and data entry while maintaining confidentiality and adhering to established procedures. This role is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

What you'll do

• Make outbound reminder calls to patients using approved scripts.
• Respond to reminder-related SMS messages accurately and professionally.
• Process fax referrals and enter patient information into systems.
• Maintain accurate productivity and completion records.
• Use multiple systems, applications, and business tools efficiently.

Requirements

• Fluent spoken and written English.
• Strong computer literacy and Microsoft Office skills.
• Ability to pass a typing and data-entry assessment.
• Attention to detail and organizational skills.
• Dependable attendance and punctuality.
• University degree or equivalent post-secondary education.

Benefits

• No specific benefits mentioned.