Application Support Engineer (PCS941)

About the role

Hire Overseas is seeking an Application Support Engineer to help its top customers build and scale their apps on a fast-growing AI app builder platform. You will work with non-technical customers to resolve issues, fix bugs, and advise on architecture. This role involves debugging production issues, improving the platform, and automating support workflows.

What you'll do

• Resolve customer app issues, from bugs to architecture advice
• Debug production issues using logs, traces, and test cases
• Improve the platform and AI agent to prevent recurring issues
• Automate support workflows for high-volume customer support
• Collaborate with engineering teams to ship fixes quickly
• Manage platform incidents and communicate with customers

Requirements

• Strong TypeScript and React background
• Modern web app fundamentals, including HTTP and APIs
• Proven debugging skills using logs and test cases
• Systems and architecture thinking, including scalability and security
• Excellent written communication skills
• Prior customer-facing experience, such as support or sales
• High ticket closure rate, 50+ tickets per day
• Available to work standard Sydney business hours

Benefits

• Paid in USD, bi-monthly
• Paid Time Off and holiday observance
• 100% remote setup
• Opportunity to transition to software engineering or other roles
• Work on a modern stack with AI at its core