Fraud Analyst - Jumia (Full Time)

About the role

Jumia, a leading pan-African e-commerce platform, is seeking a Fraud Analyst to protect the company from fraud loss and chargebacks. As a Fraud Analyst, you will play a crucial role in identifying and analyzing potentially fraudulent transactions and enforcing risk processes. You will work closely with the Customer Service and Finance teams to mitigate risks.

What you'll do

• Identify and analyze suspicious transactions to prevent fraud.
• Track and report fraud trends, proposing solutions to address them.
• Manage credit card chargebacks for Visa and Mastercard transactions.
• Verify KYC documents for Jumia Pay customers.
• Collaborate with Customer Service on risk-related topics.
• Work with Finance on fraud refunds and chargebacks.

Requirements

• Bachelor's degree in Economics, Finance, or Mathematics.
• Understanding of payment systems.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Ability to analyze data and identify trends.
• Proven multitasking and deadline management skills.

Benefits

• Unique experience in an entrepreneurial environment.
• Opportunity to impact the African e-commerce sector.
• Part of a dynamic and professional team.
• Personal and professional growth opportunities.