IT Support Officer

Overview

Hoop Telecoms Limited is recruiting an IT Support Officer to manage day-to-day internal systems infrastructure, network availability, and helpdesk operations on-site in Lagos. The role serves as the primary technical point of contact for employee IT resolution and hardware/software maintenance.

Key Responsibilities

• Administer, configure, and troubleshoot corporate desktop environments across Windows and macOS operating systems.
• Manage user provisioning, access permissions, and cloud enterprise tools across Microsoft 365, Active Directory, and Google Workspace.
• Deploy, monitor, and configure VoIP and IP telephony communication systems (Grandstream or related enterprise telephony setups).
• Provide tier-1 and tier-2 troubleshooting for local area networks, ensuring uptime across routers, switches, VPN tunnels, DNS, and DHCP services.
• Diagnose hardware faults, perform routine preventive maintenance on office workstations, and document resolution protocols.

Candidate Requirements

• Education: Bachelor’s Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Experience: 1 to 3 years of hands-on experience in IT support, helpdesk engineering, or systems administration.
• Operating Systems & Software: Deep practical competence in Windows and macOS administration, Active Directory, Microsoft 365, and Google Workspace.
• Telephony & Networking: Working familiarity with IP telephony/VoIP systems and solid foundational networking skills (TCP/IP, DNS, DHCP, VPNs, switches, routers).
• Core Competencies: Strong diagnostic mindset, disciplined troubleshooting methodology, and effective user-support communication.

Application Procedure

Qualified candidates should submit their updated Curriculum Vitae (CV) directly to:

• Email: `recruitment@hooptelecoms.com`
• Subject Line: `IT Support Officer`