Key Account Officer

About the role

Moniepoint Inc. is a leading financial platform in Africa, and they're looking for a Key Account Officer to manage a portfolio of important businesses. As a Key Account Officer, you'll build relationships with customers, understand their needs, and help them get value from Moniepoint's products. You'll work closely with internal teams to resolve issues and identify opportunities for growth.

What you'll do

• Build relationships with assigned businesses and understand their priorities.
• Monitor account performance and spot potential risks early.
• Identify customer needs and introduce relevant Moniepoint products.
• Work with internal teams to coordinate onboarding and product adoption.
• Keep customers informed during escalations and resolve issues.

Requirements

• Bachelor’s degree.
• 3+ years of experience in B2B account management or similar.
• Track record of managing a customer portfolio and meeting goals.
• Experience with CRM tools and performance data.
• Strong communication and problem-solving skills.

Benefits

• Competitive salary and benefits package.
• Learning and development-focused environment.
• Emphasis on knowledge sharing and training.
• Inclusive company culture prioritizing well-being.