Retail Support Agent

About the role

M-KOPA is a pan-African fintech that serves customers across Africa. The Retail Support Agent role supports customers with post-sale device issues. You will work with the retail and repair teams to resolve device and account problems.

What you'll do

• Manage dummy serial swaps for lost devices
• Lock and unlock device serials for MTN plans
• Resolve serial mismatches in trade transactions
• Fix customer account add-on issues
• Enable and disable device debugging settings
• Log device interventions and support inventory reconciliation

Requirements

• Diploma or degree in a relevant field
• Knowledge of MDM tools and customer account systems
• Experience with Excel or Google Sheets
• Understanding of retail operations and after-sales support
• Strong troubleshooting and communication skills

Benefits

• Diverse development programs and coaching
• Family-friendly policies and prioritized well-being
• Flexible work arrangements
• Opportunity to work with a growing company