Telesales Representative – Customer Retention

About the role

M-KOPA is a fintech company that provides financial inclusion across Africa. You will join the Customer Retention team as a Telesales Representative, working with existing customers to introduce them to additional products. Your performance will directly impact customer outcomes and company growth.

What you'll do

• Drive upsell and cross-sell campaigns to hit conversion targets.
• Build and maintain customer relationships through each interaction.
• Meet daily and weekly productivity benchmarks and record details.
• Handle customer concerns and manage objections effectively.

Requirements

• HND or Bachelor's degree in Business Management or related field.
• At least 2 years of corporate experience, preferably in BPO or call centre.
• Strong sales ability, resilience, and clear communication skills.
• Solid MS Excel skills and integrity in customer interactions.

Benefits

• Diverse development programs and coaching partnerships.
• Family-friendly policies and prioritized well-being.
• Flexible work arrangements and on-the-job training.
• Opportunity to shape the future of M-KOPA.