- Location
- Onsite · Cape Town, South Africa
- Who can apply
- Applicants in South Africa
- Deadline
- Rolling
- Contract
- Full-time
About this job
About the role
Belmond is a renowned hospitality company that offers unique and legendary experiences to its guests. The Service Excellence Advisor role is part of the team at Mount Nelson in Cape Town, South Africa. You will be responsible for ensuring that every guest has an exceptional journey with Belmond.
What you'll do
- Gather accurate guest data and preferences for bookings.
- Suggest upgrades, transfers, and experiences to enhance guest stays.
- Review bookings for accuracy before issuing travel documents.
- Handle payments, answer questions, and deliver documentation.
- Provide personal interactions for customer queries.
- Meet response time and case management targets.
Requirements
- 2 years of front office, reservations, or customer service experience.
- Excellent telephone and verbal communication skills.
- Strong organisational and attention to detail skills.
- Proficiency in computers and email communication.
- Ability to work independently.
- Good customer service skills.
Benefits
- Competitive basic salary.
- Loyalty and recognition rewards programs.
- Employee Assistance & Wellness programs.
- Opportunities for ongoing development and growth.
customer servicefront officereservations
Posted 19 Oct 2026 · Ref k5g7phu8