Case Coordinator & Admin Assistant (ABA Services) | EST Hours | Remote

About the role

ISTA Personnel Solutions is a BPO company that supports US-based companies. They need a Case Coordinator & Admin Assistant for a US-based client providing ABA Therapy Services. You will be the main point of contact for families.

What you'll do

• Liaise between families and the clinical team
• Manage client onboarding and documentation
• Coordinate client and staff scheduling
• Track client documentation for compliance
• Collaborate with clinical staff for seamless service
• Provide updates to families and address concerns

Requirements

• Experience in care coordination or healthcare administration
• Strong English communication skills
• Organizational skills and priority management
• Quick learner of new computer systems
• Detail-oriented and proactive problem solver
• Compassionate and able to maintain confidentiality

Benefits

• Remote work arrangement
• Opportunity to improve service delivery and workflows