Contact Centre Team Leader

About the role

HyperionDev, a leading provider of accelerated tech education, seeks a Contact Centre Team Leader to drive revenue growth and manage the admissions team. You will coordinate internal processes, implement engagement strategies, and actively participate in sales calls. As a leader, you will be responsible for your team and contribute to defining admissions strategy and processes.

What you'll do

• Manage team captains and senior admissions consultants
• Make direct sales calls and provide "second voice" support
• Focus on engaging leads in 'intro' and 'discovery' stages
• Balance team coordination and individual sales contributions
• Manage US university partner performance and sales
• Implement best practices for lead engagement and enrollment
• Create and manage shift schedules for various regions
• Coordinate team to achieve KPIs and revenue targets
• Ensure team activity targets and SLA's are met
• Train junior admissions staff and conduct quality assurance

Requirements

• 2+ years of tech industry experience
• 2+ years of B2C sales management experience
• 2+ years of team leadership experience
• Experience with complex sales cycles and multiple decision-makers
• Track record of meeting revenue targets and quotas
• Administering and managing accurate pipeline and CRM reporting
• Strong communication and problem-solving skills
• Interest in education and online learning

Benefits

• Opportunity to work with a rapidly growing startup
• Contribute to closing the global tech skills gap
• Collaborative and dynamic work environment
• No additional benefits mentioned