- Location
- Hybrid · Cape Town, South Africa
- Who can apply
- Applicants in South Africa
- Deadline
- Rolling
- Contract
- Full-time
About this job
About the role
Ten Group, a global service business, seeks a CRM Specialist in Cape Town, South Africa. As a CRM Specialist, you will drive customer engagement and retention through data-driven strategies and CRM solutions.
What you'll do
- Develop and execute email marketing campaigns and customer lifecycle journeys.
- Design and implement personalised customer experiences using Braze.
- Analyse campaign metrics and optimise performance.
- Lead reporting and optimisation efforts.
- Serve as the primary Braze authority within the organisation.
Requirements
- 2+ years of experience in CRM and email marketing.
- Strong understanding of customer lifecycle marketing and retention strategies.
- Proficient in HTML, CSS, and Braze features.
- Data-driven mindset with analytical skills.
- Experience with A/B testing and personalisation strategies.
Benefits
- Competitive salary and flexible work arrangements.
- Opportunity to develop skills and career in a fast-moving business.
- Paid time off, sabbaticals, and loyalty rewards.
- Access to employee discounts and wellness services.
brazecrmcustomer experiencedata analysisemail marketing
Posted 15 Oct 2026 · Ref xcuankwf