(Fluent English) Customer Support Consultant (remotely)

About the role

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders. They are seeking a Customer Support Consultant to join their multicultural and multilingual team, working remotely.

What you'll do

• Deliver outstanding customer support via email.
• Maintain a structured workflow and be organized.
• Build strong customer relationships.
• Handle sensitive customer data with care.
• Apply customer happiness practices.
• Meet KPIs and understand client solutions.

Requirements

• Excellent English communication skills (C1 level or higher).
• 1+ year of customer support experience.
• Troubleshooting and analytical perspective.
• CRM systems expertise.
• Strong analytical thinking and reading skills.
• Personal computer with stable internet connection.

Benefits

• Flexible working hours.
• Remote work opportunity.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between work and personal time.