- Location
- Hybrid · Cape Town, South Africa
- Who can apply
- Applicants in South Africa
- Deadline
- Rolling
- Contract
- Full-time
About this job
About the role
GoTyme ZA, a South African company, is seeking an Incident Coordinator to maintain operational stability and customer trust in their cloud-based banking platform. You will work closely with various teams to manage incidents efficiently and transparently. Your role is critical in ensuring minimal impact on customers.
What you'll do
- Monitor system health and detect incidents.
- Coordinate responses and communicate with teams.
- Analyse root causes and drive improvement.
- Provide updates to stakeholders and draft reports.
- Record incident details and track resolution.
Requirements
- Understand cloud environments and SaaS components.
- Familiarity with monitoring tools and ITSM systems.
- Knowledge of networking, APIs, and microservices.
- Solid understanding of incident management processes.
- Strong communication and analytical skills.
Benefits
- No specific benefits mentioned.
bankingcloudincident managementit
Posted 30 Oct 2026 · Ref kunrfvdk