- Location
- Onsite · Nairobi, Kenya
- Who can apply
- Applicants in Kenya
- Deadline
- Rolling
- Contract
- Full-time
About this job
About the role
CIMMYT, a non-profit international organization, is seeking a Senior Digital Solutions Support Analyst to join their Breeding Innovations & Services Digital Solutions team. You will support users in adopting and using digital solutions, resolve technical issues, and deliver training to strengthen the effective use of digital tools in agricultural research. This role is part of the Global User Support team.
What you'll do
- Provide technical support to users of digital solutions
- Resolve system issues and service requests
- Supervise and follow up on reported issues
- Manage records of support requests and resolutions
- Coordinate user onboarding and training
- Support data management and migration
- Develop user guides and training materials
Requirements
- University degree in Computer Science or related field
- 3+ years of experience in application support or implementation
- Experience with service management tools like Jira
- Excellent communication and interpersonal skills
- Ability to deliver user training and technical documentation
- Experience in agricultural research or breeding data management is desirable
Benefits
- Competitive remuneration package
- Non-contributory pension scheme
- Comprehensive medical insurance
- Paid annual and statutory leave
agricultural researchcustomer supportdata managementdigital solutions
Posted 4 Nov 2026 · Ref hmudc7s7