National Service Recruitment - Accra, Ghana

About the role

M-KOPA is a company serving 7 million+ customers, with a goal to reach 10 million. They offer a National Service Program for recent graduates to gain experience and make an impact. You will join their Retail Support team in Accra, Ghana.

What you'll do

• Handle Freshdesk tickets and daily compliance reports.
• Check requests on M-KOPANET against policy.
• Support credit adjustments for device unlocks and repairs.
• Help with incentive reconciliation to prevent fraud.
• Keep the system clean and organized.

Requirements

• Strong communication and interpersonal skills.
• Customer service or retail experience is an advantage.
• Proficient in Microsoft Office Suite.
• Ability to manage customer interactions efficiently.
• Strong organizational skills and attention to detail.

Benefits

• Opportunity to grow and learn with the company.
• Diverse development programs and coaching partnerships.
• Family-friendly policies and prioritized well-being.
• Flexible work arrangements.