- Location
- Onsite · Uyo, Nigeria
- Who can apply
- Applicants in Nigeria
- Deadline
- Rolling
About this job
About the role
Moniepoint, Africa's fastest-growing fintech, is seeking a Customer Support Officer to provide top-notch support to walk-in customers and those in WhatsApp groups. As a key member of the Customer Support Operations team, you will resolve customer inquiries and technical issues while delivering a consistent customer experience. You will report to the Regional Team Lead and work in Uyo, Akwa Ibom State.
What you'll do
- Serve as first point of contact for walk-in and WhatsApp customers.
- Respond to customer inquiries and service requests promptly.
- Log customer support requests for tracking and follow-up.
- Collaborate with internal teams to resolve customer issues.
- Escalate complex issues to Regional/State Team Lead as needed.
Requirements
- 1-2 years of customer service experience.
- BSc or HND qualification.
- Completed NYSC or valid exemption/exclusion certificate.
- Excellent written and verbal communication skills.
- Strong problem-solving and issue-resolution abilities.
Benefits
- Competitive compensation and benefits.
- Career growth opportunities.
- Support for professional development.
communicationcustomer servicesupport
Posted 30 Oct 2026 · Ref 9xpgbbc5