Property Management Associate

About the role

Houst is a property management company looking for a Property Management Associate to provide exceptional service to customers and guests. You will handle customer inquiries, resolve issues, and onboard new properties. This dynamic role requires excellent communication skills, logical thinking, and problem-solving abilities.

What you'll do

• Provide top-notch service via phone, email, and WhatsApp.
• Resolve complex customer issues with satisfaction.
• Onboard new properties and simplify information.
• Collaborate with teams to find solutions and resolve queries.
• Identify opportunities to improve customer retention and satisfaction.
• Make decisions on refunds and goodwill gestures.
• Contribute to process improvements and innovative ideas.

Requirements

• Based in Cape Town, with 2 days a week office work.
• Excellent written and verbal communication skills.
• Customer service or account management experience preferred.
• Ability to explain complex problems simply.
• Creative problem-solving and decision-making skills.
• Familiarity with vacation rentals and G-Suite.

Benefits

• 23 paid holiday days plus public holidays.
• Extra day off on birthday.
• Employee discounts on restaurants, shops, and more.
• Laptop for business use.
• Pawternity leave for new pet owners.