- Location
- Remote · Africa
- Who can apply
- Applicants across Africa
- Deadline
- Rolling
- Contract
- Full-time
About this job
About the role
Pearl is a global talent connector that partners with top startups in the US and EU. They are currently seeking a Client Operations Manager to work with a founder-led, tech-enabled legal-medical services company. As a Client Operations Manager, you will be responsible for managing end-to-end case coordination, acting as the operational backbone that links law firms, insurance carriers, and medical experts.
What you'll do
- Manage a high-volume, multi-channel queue of active cases
- Handle invoicing, scheduling, and coordination
- Build or repair trackers and processes to keep cases moving
- Ensure seamless case management to free up founders for growth
- Work closely with law firms, insurance carriers, and medical experts
Requirements
- 4+ years of experience in a B2B services environment
- Proven ability to manage high concurrent volume across channels
- Experience with money-adjacent workflows and zero-defect accuracy
- Track record of building or repairing workflows from scratch
- Proficiency in Excel, Outlook, and a CRM or case-management system
- Near-native English proficiency (C1+ CEFR)
Benefits
- Competitive salary based on experience and skills
- Fully remote work arrangement
- Team incentives for maintaining CRM hygiene and on-time reporting
- Generous PTO in accordance with company policy
- Health coverage for PH-based talents after 3 months
client managementlegal servicesoperationsremote work
Posted 19 Oct 2026 · Ref b8zu6r6f