- Location
- Hybrid · Cape Town, South Africa
- Who can apply
- Applicants in South Africa
- Deadline
- Rolling
- Contract
- Full-time
About this job
About the role
Ten Group, a global market leader in lifestyle management and concierge services, is seeking a Senior CRM Specialist to join their team in Cape Town. The role involves driving customer engagement, retention, and lifetime value through best-in-class CRM strategy and execution across the EMEA region. You will play a critical role in planning and delivering CRM campaigns and automations.
What you'll do
- Plan and deliver CRM campaigns and automated journeys.
- Translate business objectives into clear CRM strategies.
- Design and optimise multi-step CRM journeys.
- Develop personalised, dynamic content using behavioural data.
- Monitor and report on CRM performance.
Requirements
- Experience in CRM or lifecycle marketing.
- Hands-on experience with CRM platforms.
- Proven experience delivering automated journeys.
- Strong analytical and communication skills.
- Technical understanding of CRM platforms and data.
Benefits
- Competitive salary
- Flexible work arrangements
- Paid time off and sabbaticals
- Lucrative loyalty rewards program
- Employee discounts and medical aid contribution
automationcrmemailmarketingpersonalisation
Posted 17 Oct 2026 · Ref tghk4fy7