Senior Customer Advocate

About the role

Boldr is a global B-Corp that delivers world-class client experiences while creating access to dignified work in communities worldwide. They are looking for a Senior Customer Advocate to provide support to customers across various channels. This role is part of Boldr's day-to-day customer experience team.

What you'll do

• Provide professional support to customers via various channels.
• Investigate and resolve customer issues and process orders.
• Ensure every interaction reflects Boldr's service standard.
• Manage customer tickets, troubleshooting, and escalations.
• Research and resolve order-related queries.
• Process customer account and order updates accurately.

Requirements

• Bachelor's degree in any field.
• 2-3 years of customer service experience.
• Basic knowledge of cloud-based and MS Office applications.
• Excellent communication and reading comprehension skills.
• Ability to understand and communicate complex ideas.
• Experience with CRM or ticketing platforms is an advantage.

Benefits

• Opportunity to work with a global B-Corp.
• Hybrid work setup in Cape Town office.
• Collaborative and dynamic work environment.
• Chance to grow with the company.