Team Captain

About the role

Boldr is a global B-Corp that delivers world-class client experiences while creating access to dignified work in communities worldwide. As a Team Captain at Boldr, you will manage a team and serve as a point of escalation for issues. You will work with the Client Experience Manager and People Manager to identify growth opportunities for team members.

What you'll do

• Manage team members' growth and development through coaching.
• Monitor attendance, punctuality, and performance, providing timely feedback.
• Ensure team members are properly trained to meet client needs and KPI targets.
• Coordinate logistics, including team members' and equipment needs.
• Collaborate with managers to make career path recommendations and training plans.

Requirements

• Passionate about learning and client relationships.
• Analytical and problem-solving skills.
• Multitasking and prioritization abilities.
• Adaptable to change and detail-oriented.
• Fluent and articulate with strong writing and presentation skills.
• Bachelor's degree in a relevant discipline.
• Three years of supervisory experience in eCommerce customer support.
• Experience with SaaS products, ticketing systems, and workflow management.

Benefits

• Opportunity to work with a global B-Corp.
• Collaborative and dynamic work environment.
• Growth and development opportunities.
• Flexible schedule with US business hours.